Friday, April 01, 2016
(4/01/2016 11:30:00 AM) - Al
I was reminded today of a conversation I had with a manager who was training me. This is why I am why I am.
You see, at the end of the month, you put that month's reports in the giant tub. Then you take that to your storage area. Then you bring back your tub of reports from five years ago, like in this case, it would be April/2011 (current date substituted for date in previous century so you get it). You take those reports and shred them, because they have financial data on them. Then, you take that tub up front, and all month you throw the reports in there.
So, what do you use those reports for?
Well, nothing. We keep them just in case.
Have you ever used them?
Can you ever imagine using them?
Well, when I started, I was told you had to keep them because a credit card company might want to verify a signature them. But, considering we don't even collect most signatures, and have an electronic register tape, no, I don't think we'll ever use them.
So, why don't we just shred them as soon as the daily reports are done? Or, if there's some fear of theft, maybe after a month. Why do we have 60 giant Rubbermaid tubs in every back room?
Well, I don't really know. The short answer is, we keep them because we have to, because it's a question on the audit.
Yeah, once every couple years, the company sends out an auditor to go through all your paperwork. If you fail, usually the store manager gets fired.
So, what's on the audit?
About 30 questions, most of which are related to doing and storing your paperwork.
How does this paperwork, you know, help you run the store better?
Well, it doesn't. In fact, we just hurry to get it done every day so we can get onto the stuff that matters.
So, how often do stores fail this audit thing?
Well (laughing). Most of us think it's just a roundabout way of getting rid of people they don't like. Instead of having to prove someone did a poor job, stores that are struggling often just conveniently fail an audit.
So, we keep this paperwork that no one will ever look at again for five years so we don't fail an audit that isn't even real...it's just a rigged way of getting rid of management they don't like?
I think that pretty well sums it up. Hey, how about I take you to lunch? I usually leave about 1 on Fridays.
That's pretty much how every retailer I ever worked at was run. I'm lucky I'm not more insane than I am.
4/01/2016 11:30:00 AM